Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

Contact & Identity Information

• Full name and job title
• Business name and ACN (where applicable)
• Email address and phone number
• Business address and site address

Service & Facility Information

• Type of facility (office, medical, retail, hospitality, warehouse, etc.)
• Approximate floor area or seat count
• Cleaning frequency and preferred service times
• Access and parking details for the site
• Special cleaning requirements or health & safety considerations

Quote & Estimator Data

• Responses entered into our online price estimator tool (facility type, size, location, frequency). This data is stored locally in your browser and is only transmitted to us if you choose to request a formal quote.

Website & Analytics Data

• IP address and general geographic location
• Browser type, device type, and operating system
• Pages visited, time on site, and referral source (via Google Analytics)
• Cookie identifiers and session data

Financial Information

• Invoice and billing records. Payment card data is never stored by us. All card transactions are processed through PCI-DSS compliant third-party payment gateways.

Job Application Information

• Full name, email address, phone number, suburb, and postcode
• Your stated Australian work rights status
• Your work availability and commercial cleaning experience
• Whether you have access to reliable transport
• Any optional professional profile link or additional notes you choose to provide

2. How We Collect Information

We collect information in the following ways:

• Directly from you, when you contact us, request a quote, submit our estimator form, submit a job application, or sign a service agreement.
• Automatically, through cookies and analytics tools when you browse our website.
• From third parties, such as referral partners or Google My Business where you leave a review or enquiry.

Our online price estimator does not require you to provide any personal contact information to generate an estimate. Contact details are only requested if you choose to proceed with a formal quote.

3. How We Use Your Information

We use your personal information to:

• Respond to quote requests and enquiries
• Prepare and deliver cleaning service proposals
• Schedule site inspections and ongoing cleaning services
• Manage service agreements, invoices, and payments
• Communicate service updates, reminders, and relevant notifications
• Improve our website experience and service offering
• Screen contact details submitted through our website for invalid entries and spam
• Comply with legal and regulatory obligations
• Send occasional promotional content about our services. You may opt out at any time by contacting us or using the unsubscribe link in any marketing email.

Recruitment

We use job application information only to assess and manage your application, contact you about recruitment, verify the contact details you provide, and meet applicable legal obligations.

Submitting a job application does not sign you up for marketing. We do not use job application information for promotional marketing unless you separately and clearly ask to receive it.

We collect only information reasonably needed for recruitment. Personal information about applicants who are not employed remains subject to applicable privacy protections.

Phone Verification for Automatic End-of-Lease Quotes

If you request an automatic quote on our end-of-lease landing page, we use Neutrino to send a one-time verification code to your mobile number. After you enter the correct code, we use GoHighLevel to store your contact details and send your requested quote by email. This request does not subscribe you to marketing. We record your quote request, verification time and consent so we can manage delivery and prevent duplicate emails. You can also contact us directly for a quote.

Automated Contact Screening

When contact screening is enabled, we may automatically check the email address and phone number you supply with an enquiry, quote request, or job application to help prevent spam and identify contact details that are conclusively invalid. The check is silent and does not send you a verification code. We do not send the provider your name, company, message, site details, application details, advertising information, or the other contents of your submission.

A conclusive invalid result, including a phone number that is invalid under the applicable numbering plan or is premium-rate, may ask you to correct the affected field and submit the form again. The phone check confirms numbering-plan validity and, where detectable, line type. It does not confirm that a phone is active, reachable, or controlled by the person submitting the enquiry. If the screening service is unavailable or otherwise cannot reach a conclusion, the website normally does not send the enquiry and asks you to wait a moment and try again. Your entered details remain in the form, and no verification code is sent.

For the office site-inspection and online-quote forms only, both email and phone are required. If the website's own shared 60-second screening deadline expires, and no check has found an invalid detail or another service failure, we may deliver the request once to our team markedUNVERIFIED. Authentication, quota, network, provider, malformed-response, and indeterminate failures do not use this exception. The unverified analytics event contains no contact details and is kept separate from the normal advertising success event.

This screening is not used to decide your eligibility for cleaning services, assess your suitability for employment, decide your application, or profile you. You may instead contact us directly using the phone number or email address shown on this website.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information with the following parties only where necessary:

• Cleaning staff and subcontractors, limited site access and schedule details required to deliver the service.
• IT & software providers, cloud-based tools we use for scheduling, invoicing, and communications (all bound by data processing agreements).
• Recruitment personnel, only staff and managers who need the information to assess or manage an application.
• Recruitment service providers, providers that help us securely receive, store, or communicate about applications. Their access is limited to the information reasonably needed to provide those services.
• Email delivery provider, Resend, operated by Plus Five Five, Inc., processes the email address and message content we send through the service. This includes the application details in a recruitment notification sent to our restricted jobs inbox.
• Contact validation provider, Neutrino API, operated by JRX Systems Limited, receives only the email address or phone number you enter when automated contact screening is enabled. We use Neutrino's Australian geofenced endpoint, which Neutrino states processes requests within Australia.
• Professional advisers, accountants, lawyers, and insurers as required for normal business operations.
• Analytics providers, Google Analytics processes anonymised browsing data to help us understand how our website is used. You can opt out viaGoogle's opt-out tool.
• Regulatory authorities, where required by law, a court order, or to protect the health, safety, or rights of any person.

Some providers process personal information outside Australia. Resend states that its primary processing operations and account data are in the United States. Information included in website notification emails, including job applications, may therefore be processed and stored in the United States. Resend may also use authorised subprocessors to deliver its service. See Resend'sdata residency information.

We select service providers carefully, limit the information and access they receive, and take reasonable steps to require appropriate privacy and security protections under our provider arrangements.

We do not retain Neutrino's raw validation response. For an enquiry that passes screening, a general outcome such as verified, conditional, valid fixed line, valid mobile, or valid number may be included in the internal notification. A timeout-only office site-inspection or online-quote request may instead be included once with an UNVERIFIED label. Other unavailable or inconclusive screening outcomes do not create that notification.

5. Cookies & Tracking

Our website uses cookies to improve functionality and analyse traffic. Cookies are small text files stored on your device. You can disable cookies through your browser settings, but some features of our site may not function correctly without them.

We use the following types of cookies:

• Essential cookies, required for the website to function (e.g. form session data).
• Analytics cookies, Google Analytics, used to measure site traffic in anonymised form.
• Preference cookies, remembering your quote estimator progress (stored locally in your browser only).

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, modification, or disclosure. These measures include:

• SSL/TLS encryption on all pages of our website
• Password-protected access to internal systems and client records
• Secure, access-controlled cloud storage for business documents
• Staff training on handling personal information responsibly

While we take these precautions, no transmission of data over the internet is completely secure. If you believe your information has been compromised, please contact us immediately.

7. Data Retention

We retain personal information for as long as necessary to provide services and meet our legal obligations:

• Quote and enquiry data, retained for 2 years from the date of last contact.
• Client service records and invoices, retained for 7 years in compliance with Australian taxation law.
• Website analytics, retained for up to 26 months (Google Analytics default).
• Job applications, if an application is unsuccessful, retained for no more than 12 months from submission, then securely deleted or de-identified. If an applicant is hired, relevant information becomes part of their employment record and is retained as required for employment and legal purposes.

When information is no longer needed, we securely delete or de-identify it.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access, request a copy of the personal information we hold about you.
• Correction, request that we correct any inaccurate or incomplete information.
• Deletion, request deletion of your data (subject to legal retention requirements).
• Opt-out, opt out of marketing communications at any time.
• Complaints, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.