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Legal

Terms & Conditions

Last updated: 22 July 2026

1. Introduction

These Terms and Conditions ("Terms") govern the provision of commercial cleaning services by Green Commercial Cleaning Pty Ltd (ACN 639 602 949) ("GCC Melbourne", "we", "us", "our") to clients ("Client", "you"). By engaging our services, you agree to be bound by these Terms.

2. Services

GCC Melbourne provides commercial cleaning services including, but not limited to, office cleaning, industrial cleaning, medical centre cleaning, carpet steam cleaning, window cleaning, builders cleaning, end-of-lease cleaning, and pressure washing.

The scope, frequency, and pricing of services will be set out in a written Service Agreement or quote confirmation provided to the Client prior to the commencement of services.

3. Quotes and Pricing

All quotes provided are estimates based on information supplied by the Client. Final pricing may vary if site conditions differ materially from those described. Any variations will be communicated in writing before additional charges are applied.

Our online Quote Estimator provides indicative pricing only and does not constitute a binding quote or service agreement.

The Free Initial Clean promotion is available only to eligible new clients who begin a recurring office-cleaning service. The site scope, initial-clean scope, ongoing schedule and eligibility must be confirmed in a written proposal before service begins. The offer is limited to one free initial clean per new client and site, has no cash value and does not apply to one-off bookings or work outside the agreed scope.

4. Payment Terms

Invoices are issued in accordance with the agreed billing schedule (weekly, fortnightly, or monthly). Payment is due within 14 days of the invoice date unless otherwise agreed in writing. For one-off services, payment may be required prior to or upon completion.

GCC Melbourne reserves the right to charge interest on overdue invoices at a rate of 2% per month, compounding monthly, until the outstanding amount is paid in full.

5. Cancellation and Rescheduling

Clients must provide a minimum of 48 hours' notice to cancel or reschedule a scheduled service. Cancellations with less than 48 hours' notice may incur a cancellation fee of up to 50% of the scheduled service fee.

GCC Melbourne reserves the right to reschedule services in the event of unforeseeable circumstances such as severe weather or staff illness, with reasonable notice provided to the Client.

6. Access and Site Requirements

The Client is responsible for ensuring that GCC Melbourne staff have safe and lawful access to the premises at agreed times. Any specific access requirements, alarm codes, or site induction requirements must be communicated in advance.

GCC Melbourne staff will comply with all reasonable site access and security requirements as directed by the Client.

7. Quality Concerns

If an aspect of a completed service does not meet the agreed cleaning scope, notify us promptly with details of the affected area. We will return and re-clean the affected in-scope areas at no additional cost until the Client is satisfied that those areas meet the agreed cleaning scope.

The re-clean promise applies only to work included in the agreed cleaning scope. Pre-existing damage, new mess created after the service, conditions arising from events outside our control and out-of-scope work are excluded and will be assessed separately.

8. Liability

If an incident or alleged damage occurs during a service, the Client must notify GCC Melbourne in writing as soon as practicable. Any claim will be handled under the applicable service agreement and Australian law.

GCC Melbourne's liability for any claim shall not exceed the total value of the services performed in the month in which the incident occurred, except where otherwise required by law.

GCC Melbourne is not liable for any indirect, consequential, or economic loss arising from the provision or non-provision of services.

9. Confidentiality

GCC Melbourne and its staff will maintain the confidentiality of all Client information, site access codes, business operations, and any information observed during the performance of services. This obligation continues beyond the termination of any service agreement.

10. Termination

Either party may terminate an ongoing service agreement with 30 days' written notice. GCC Melbourne reserves the right to terminate services immediately if payment obligations remain unmet or if the safety of our staff is compromised.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or the provision of services shall be subject to the exclusive jurisdiction of the courts of Victoria.

12. Contact

Questions regarding these Terms and Conditions may be directed to:

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